Public Safety Dispatcher I

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time; all interested candidates are encouraged to apply immediately.
The eligibility list established from this recruitment may be utilized to fill future Public Safety Dispatcher I vacancies.

Under immediate or general supervision receive incoming calls for police assistance and dispatch necessary units; perform a variety of general support duties related to communication activities, including record keeping, typing, and filing; monitor alarm systems and teletype communications; learn applicable policies, procedures, and work methods associated with assigned duties; and perform related duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is the entry level classification in the Public Safety Dispatcher series. Incumbents of this classification are trained in department policies, procedures and systems by higher level communications staff. Generally, work is observed and reviewed both during performance and upon completion. This classification is distinguished from the next higher level classification of Public Safety Dispatcher II by the performance of work requiring a lesser degree of police dispatch knowledge and judgment.

SUPERVISION RECEIVED AND EXERCISED

Immediate supervision is provided by the Communications Supervisor or designee.

Technical or functional supervision is provided by Senior Public Safety Dispatchers or designee.

No supervision is exercised.

Essential job functions include, but are not limited to, the following: ( These functions may not be present in all positions in this classification. When a position is to be filled, the essential job functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)

Receives emergency calls from the public for police, or other emergency services, evaluates information to determine location of the emergency and the appropriate personnel and equipment needed to respond.

Dispatches emergency units on the computer aided dispatch system (CAD) as necessary per established procedures.

Maintains contact with all units on assignment to determine status and location.

Communicates with callers to determine continuing disposition of calls, provide assistance and explain response procedures.

Receives 9-1-1 emergency calls and major emergency and public disaster calls.

Contacts County and emergency management network agencies to provide information and coordinate call responses.

Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties; uses law enforcement terminology and cites codes sections by number.

Performs clerical duties as they apply to arrests and entries into the California Law Enforcement Telecommunications System.

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Experience and Education

To qualify for this classification, an individual must posses any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential functions of the position.

A typical combination is:

Experience

One year of heavy telephone, public contact or dispatch experience.

Prior public safety dispatch experience in a municipality is desirable.

Education

Completion of the twelfth grade or the equivalent.

Licenses and Certifications

Possession of Public Safety Dispatcher Basic Course training certificate from an accredited California Commission on Peace Officer Standards and Training (POST) agency within one (1) year of employment. Possession of a Basic POST Public Safety Dispatchers certificate within one (1) year of employment. TO BE CONSIDERED If you are interested in this outstanding opportunity, please visit to submit a City of Brea electronic employment application.
Electronic applications will be accepted until a sufficient number of qualified applications have been received. Applicants are encouraged to apply early. Resumes cannot be accepted in lieu of a City of Brea employment application. The City of Brea cannot accept responsibility for notifying candidates of incomplete applications. It is the candidates responsibility to make sure the application is properly submitted.
THE SELECTION PROCESS Shall consist of two phases: (If you should need assistance in completing the employment application or in participating in the selection process, please notify Human Resources prior to the filing deadline or as soon as possible).
Phase One - Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidates application. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase of the selection process. No weight shall be assigned to this phase of the selection process. Candidates must submit a written test score in order to qualify for this position. Candidates may submit a POST Entry Level Dispatcher Test T-Score (minimum T- 48, dated within 36 months prior to application) along with their application, OR take the ECOMM test with National Testing Network - to schedule an exam date, visit nationaltestingnetwork.com .
Applications are considered incomplete without satisfying one of the available written test requirements. Faxes, emails, postmarks hand deliveries will not be accepted. Only candidates who meet the minimum qualifications and satisfy the written requirement may be considered for the next step in this process.
Phase Two - Oral Appraisal Interview: Candidates who receive a minimum score of 70% on this phase shall have their name placed on the Eligibility List for Public Safety Dispatcher I. Eligibility Lists are generally valid for one year. Once the list is established, the Police Department may conduct follow-up assessments.

Prospective candidates must successfully complete a thorough background review. Upon a contingent offer of employment, prospective candidates must successfully complete a medical examination and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.
In accordance with Government Code Section 3100, City employees, in the event if a disaster are considered disaster service workers and may be asked to respond accordingly.
THE CITY OF BREA RECRUITS, PROMOTES, AND HIRES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.
The provisions of this bulletin do not constitute a contract, expressed or and any provisions contained in this bulletin may be modified or revoked without notice.