Police Service Assistant (Silver Spring Station), Grade 16

#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*# THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES. *#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*#*# This Position is ONLY Open to Montgomery County Government Employees: Current Montgomery County Government employees; Montgomery County employees who was affected by reduction-in-force and currently have RIF priority rights; Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship. Please note : The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $57,596 to $90,149 based on the candidate's qualifications and experience . WHO WE ARE The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately 650 support personnel. The Police Department was established in 1922,and today is responsible for providing service to a County with a population of over one million people. WHO WE ARE LOOKING FOR We are seeking to fill the Police Services Assistant (PSA) position within our 3 rd District Police Station. Employee must possess experience in providing emergency and routine assistance and information to citizens and law enforcement employees. This recruitment will establish an eligible list to full current and future vacancies. The current vacancy is located at the 3rd District Station in Silver Spring, Maryland working the Evenings 12:00 pm- 10:00 pm. . 4/10hr days with 3 days off. The days rotate every 8 weeks from Tuesday-Friday to Friday-Monday. Due to the key job responsibilities, this position is not qualified to telework and is an in-person, on-site position only. This position is essential and will require working during all types of weather. Providing a high level of customer service. Initiating written reports from citizens. Providing fingerprinting services. Conducting computer queries and generating information and results via METERS, NCIC, and CAD. Collecting fees for fingerprinting request s and accident reports. In addition to the MQs from the PD/Class Spec, i f the minimum qualifications from the Classification Specification do not fully describe the needs of your position, add the relevant areas of experience below : Experience: Two (2) years of previous clerical experience that included public contact work. Education: Graduation from high school or High School Certificate of completion recognized in the State of Maryland. Equivalency: An equivalent combination of education and work experience may be substituted. 1. Experience providing customer service on the phone and to walk in visitors, to include dealing with difficult and/or irate customers. 2. Experience obtaining critical information from various sources to provide to the public. 3. Experience taking and writing routine reports, preferably using a computer. 4. Experience in computer systems and database applications, specifically experience using NCIC, METERS, CAD and CJIS