Deputy Chief Information Officer (IT Policy & Planning Sr. Manager) Information Services Division

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at ... . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at ... or

Position and Salary
The Attorney Generals Office is recruiting for a permanent full-time Deputy Chief Information Officer in the Information Services Division. This position is located in Tumwater, Washington, and is not union-represented.

IT Policy & Planning Senior Manager Salary range (11IT): $112,752 - $151,620
The base pay offered will take into account internal equity and may vary depending on the preferred candidates job-related knowledge, skills, and experience.

• Employees within the information technology professional structure who are in the entry, journey, and senior/specialist levels designated as and performing all the duties of a supervisor will receive 5% supervisory pay differential.
• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.
• Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend.

The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

Excellent benefits
Washington State offers one of the most competitive in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer:

• Flexible schedules and part-time/hybrid telework options;
• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
• Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

About the Information Services Division

The Information Services Division (ISD) provides strategic technology leadership, support and consulting for legal technologies and platforms.

ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services and secure network environments. The division also maintains the operations of software and cloud platforms (private and public) to provide AGO staff access to their confidential work product and communications, ensuring solutions are tailored to the AGOs unique legal and operational needs.

ISD has multiple units that provide project management and business analysis service, electronic library services, custom software development, business intelligence, data management services, and eDiscovery litigation technical support. Through rigorous governance and cybersecurity controls, ISD ensures compliance with state governance policies/standards and that all technology services function properly and securely.

Duties and Essential Functions of a Deputy Chief Information Officer (IT Policy & Planning Senior Manager)

This position is the IT Program Manager for multiple units within ISD.

Those units include the IT Customer Support, Field Support, System Operations, Network Technology Services and Security Operations. This position reports to the Chief Information Officer, is a member of the ISD Leadership Team (ILT) and serves as the primary back up to the Chief Information Officer.

This position acts as the AGO's designated IT Security Official as required by state policy and assures compliance with the statewide policy and standards. The incumbent is responsible for directing, developing and implementing security policies and IT business continuity plans.

Staff Management & Team Building

• Utilizes and demonstrates effective management principles and performance management tools to create and maintain successful teams resulting in an environment where employees are valued and respected.

• Provides leadership, mentoring, coaching and education to develop and maintain effective, well-trained teams based on performance standards. Leads by example to provide guidance to IT staff.

Strategic Planning for Assigned Teams

• Create vision and leadership around IT Service Management principles and processes within assigned program and in coordination with other IT program managers. Manage resources to ensure consistent level of service and effective service delivery in alignment with the AGO Strategic Plan.

IT Operations & Security

• Oversees and directs day-to-day operations of IT Customer Support, Field Support, System Operations, Network Technology Service and Security Operations units. This includes developing goals and objectives, developing timetables and work plans, allocating resources, setting and adjusting priorities.

• Benchmark, analyze, report on, and recommend improvements for IT infrastructure and systems and conducts asset management for IT hardware, software, and equipment.

• Position is the agency's IT Security Official as required by state policy and is responsible for the development, implementation and maintenance of the AGO's Information Technology Security Program.

• Provides assistance to AGO Human Resources staff and law enforcement for confidential investigations.

• Manages vendor relationships, negotiates contract terms and provides contract enforcement when needed.

This recruitment announcement may be used to fill multiple open positions for the same classification which may include positions with different lengths or permanency of appointment, beyond those specifically listed here.

Required Qualifications

Fourteen (14) or more years working experience with operations/logistics in a service delivery lead/managerial role or equivalent experience.

OR

Bachelor's degree in Computer Science, Engineering, Business, or related field. Equivalent professional experience can substitute for educational requirement on a year for year basis.

AND

Ten (10) or more years working experience with operations/logistics in a service delivery lead/managerial role or equivalent experience.

In addition to the experience and education listed above:

Demonstrated experiencing with process improvement frameworks such as Lean/Six Sigma/COBIT/Agile including developing and implementing quality control metrics and key performance indicators.

Demonstrated experience as a team builder with the ability to empower staff and rely on their professional/technical expertise and motivate staff to be creative and reach high levels of performance.

Experience dealing with sensitive, confidential or classified information related to security and/or employee investigations. Demonstrated experience adhering to statewide IT Security Policies or other similar IT security policies.

Ability to translate strategy and business needs into an executable technology plan and deliver on the plan.

Skills and Abilities

The most competitive candidates will possess the following desired qualifications:

• Masters degree in Computer Science, Engineering, Business or related field
• Strong understanding of large law firm operations and functions
• Strong collaboration ability to secure project resources, react to change, and manage risk.
• Experience working in a government setting to include knowledge of state and federal information technology standards and guidelines.
• Experience working in the Washington State IT contracting and procurements process
• Project Management: Professional work experience as an IT Project Manager and/or Project Management Certifications (Agile, Scrum, PMI, etc.)

Conditions of Employment

A background check consisting of employment history, professional references and educational verification (e.g., degree, license, or official transcript) may be conducted. Prior to any offer, the applicant selected will be required to submit to and pass a fingerprint-based criminal background check conducted by the Washington State Patrol, Criminal Records Division. The incumbent will submit to additional background checks as a condition of employment every five (5) years thereafter.

About the Washington State Office of the Attorney General
The Attorney Generals Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And !

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the states interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO Commitment to Diversity
Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.

One recent measure of the AGO's commitment to diversity can be found in its nomination for Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2024 Zo8 Washington Wellness Award.

Application Instructions

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

• A letter of interest, describing your specific qualifications for the position;
• A current resume detailing experience and education.

Read the Following Information Completely:

• Carefully review your application for accuracy, spelling and grammar before submitting.
• You may not reapply to this posting for 30 days.
• The initial screening of applications will be solely based on the contents and completeness of the work experience and education sections of your application in A resume will not substitute for completing the work experience section of the application.
• All information may be verified and documentation may be required.
• The Washington State Office of the Attorney General does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Equal Employment Opportunity and Accommodations Requests

Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO.

The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at ... . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at ... or contact the recruitment team at .... If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at ... or ... .