Dispatcher Jobs in Worcester, MA
A Dispatcher in the law enforcement industry serves as the pivotal communication link between public safety services and the community. They are responsible for receiving emergency and non-emergency calls, determining the nature and location of incidents, and deploying the appropriate emergency services promptly and efficiently. Dispatchers need to keep track of field units, monitor their activities, and provide them with necessary information. They must maintain accurate computer-aided dispatch records and be able to use radio communication systems proficiently.
Important skills a Dispatcher should have include excellent communication and listening skills, the ability to multitask under pressure, and strong problem-solving skills. Knowledge of local geographical areas and a basic understanding of law enforcement procedures are also useful. They should hold certain certifications such as CPR certification and complete a dispatcher training program approved by the relevant state regulatory authority. Prior to becoming a Dispatcher, an individual might work as a Customer Service Representative, Telecommunications Operator, or Administrative Assistant, roles where they can acquire relevant skills in dealing with public inquiries, operating communication systems, and handling stressful situations.
Under the general supervision of the Dispatch Coordinator, the Dispatchers that staff the Clark University Police Dispatch Center operate as a primary point of contact for life or property emergencies...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Dispatcher Online Courses and Training Opportunities
Salary for Dispatcher Jobs in Worcester, MA
Required or preferred licenses and certifications for Dispatcher positions.
Highest Education Level
Dispatchers in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Dispatcher position
- Reporting
- Multitasking
- Incident Management
- Emergency Response
- Discretion
- CCTV Monitoring
- Drug and Alcohol Counseling
- Alarm Monitoring
- Ged
- Traffic Enforcement
- Crime Prevention
- Public Safety
- Patrol
- Background Investigations
- Special Weapons and Tactics
- Narcotics
- Law Enforcement
- Criminal Justice
- Closed-Circuit Television
- Surveillance
- Emergency Management
- Drug Testing
- Dispatching
- Complaint Resolution
- Recordkeeping
- Closing
- Interviewing
- Background Checks
- Cardiopulmonary Resuscitation
- Military Background
- Investigation
- High School Diploma
- Driving
- Telephone Skills
- Events
- Education Experience
- Typing
- Writing Skills
- Documentation
- Filing
- Policy Development
- Data Entry
- Regulations
- English
- Problem Solving
- Bilingual
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills